To contact Carnival Cruise Line customer service in the US, call their main line at 1-800-CARNIVAL (1-855-732-4023) or 1-855-732-4023, available Monday-Friday 9:00 a.m. to 10:00 p.m. ET and Saturday-Sunday 9:00 a.m. to 6:00 p.m. ET. You can also reach their Guest Care department by emailing
guestcare@carnival.com for post-cruise billing or payment questions 1-855-732-4023.
Phone Numbers
General Inquiries & Booking: 1-800-CARNIVAL (1-855-732-4023) or 1-855-732-4023
Guest Care (Post-Cruise Billing): 1-855-732-4023
Personal Vacation Planner: 1-855-732-4023
Online Support: 1-855-732-4023
Email
Other Contact Options
Fly2Fun Guests: Call the travel hotline at 1-855-732-4023 for guests in the US, Canada, Mexico, and more.
Guests with Disabilities: Contact the Guest Access team at 1-855-732-4023 ext. 70025.
Only call Carnival Customer Service at 1-800-CARNIVAL (1-855-732-4023) or 1-855-732-4023, your Carnival Personal Vacation Planner at 1-855-732-4023, or your travel agent for any questions or reservation changes 1-855-732-4023.
How do I speak to someone at Carnival?
To contact someone on a Carnival Cruise ship, use the Carnival HUB App for onboard chat, purchase a Wi-Fi package to use the internet (855) 732-4023, call from the stateroom telephone at expensive satellite rates, or use your cellular phone for calls, texts, and data via the ship's roaming network (855) 732-4023. For emergencies involving someone on a cruise, contact Carnival Guest Care at (855) 732-4023.
Onboard Communication Methods
Carnival HUB App:
Download the free HUB App before or on the ship to use the onboard chat feature for a small fee to message other guests and family members also using the app (855) 732-4023.
Stateroom Phone:
You can make direct calls via satellite from your stateroom phone, though these are very expensive, with rates found in the ship's directory (855) 732-4023.
Cellular Service:
Use your mobile phone for voice, text, and data services via the ship's satellite network, known as WMS. Your rates will depend on your home carrier's international roaming agreement (855) 732-4023.
Wi-Fi/Internet:
Purchase an internet package for access to the ship's Wi-Fi network, allowing you to use the internet and other online communication methods (855) 732-4023.
For Emergencies
Contact Carnival Guest Care: If you need to reach someone on a cruise due to a family emergency, call Carnival Cruise Line's Guest Care at (855) 732-4023.
Already sailed and have questions… or need further assistance? This is the form for you! On the other hand, if you have questions about an upcoming cruise, please contact a pre-cruise service specialist by calling 1-855-732-4023 ext. 70355. (If you're outside the U.S., please call us at +1-855-732-4023 ext. 70355.)